Bethany / Customer care
A little guidance.
From finding your fit to caring for what you wear.
We’re here to help.
Orders & availability
Can I order apparel now?
Our first apparel release is planned for Friday, November 20 at noon Central. Explore the designs and planned sizes now; ordering opens once the printed pieces have passed our final checks.
How do I choose a tee, hoodie or crewneck?
Our first release includes four tees, the A House for Him hoodie in Vintage Black, and the Dwell crewneck in Vintage White. Open a design and select an available garment beneath the price; its model image and price update together.
Can I change an order or delivery address?
Email shop@bethanymediagroup.com as soon as possible with your order number and the requested change. We will check the order’s status before confirming what can be changed. Please do not send payment-card details.
How can I ask about a restock?
Send us the design, garment and size you are interested in. We will share the information available for that release. A preview image does not guarantee a restock date or reserve inventory.
Shipping & delivery
What does shipping cost, and where do you ship?
Shipping rates and destinations for the apparel launch are still being finalized. We will publish them before apparel orders open. For a book order or a specific destination, contact us before purchasing. See our shipping information.
When will my order arrive?
Delivery depends on the item, destination and service selected. We have not announced a standard apparel processing or transit time yet. If you need an item for a service, event or gift date, email us before ordering so we can discuss timing.
I need help with tracking or a delivery issue.
Email shop@bethanymediagroup.com with your order number and a brief description of the issue. Include the tracking number if you have one. We can check the order and discuss the next step.
Returns & exchanges
What is your return policy?
Our apparel return and exchange terms are being finalized before launch. A return window, eligibility rules and return-shipping costs have not yet been announced. Please review our returns information or contact us before purchasing if you need clarification.
What if an item arrives damaged or incorrect?
Contact shop@bethanymediagroup.com with your order number, the item received and clear photos of the issue and packaging. Keep the item and packaging while we review the details with you.
Where should I send a return?
Please contact us for instructions before sending anything back. Franklin, Tennessee is our home base; it is not a published return address. We will provide the appropriate next steps for your order.
Fit, fabric & care
How do the adult garments fit?
Our opening assortment uses oversized tees, a relaxed pullover hoodie and the Oversized Core Crewneck. Choose your usual size for the intended relaxed look. We will publish garment measurements before apparel orders open; contact us if you are between sizes.
What size should I choose for a child?
Bethany Kids is coming Summer 2027. We will share confirmed garment measurements and sizing before that collection opens. Kids products are not available to order yet.
Are the garments organic cotton?
Our planned Elwood Core garments use 100% organic-cotton main fabric. Rib trim is 95% organic cotton and 5% spandex. Composition applies to the specific garment, so check its product details and final label. Read more about our approach to quality.
How should I care for my garment?
Follow the care label on the finished garment. Final print-care instructions will be confirmed with production. If you need help with a particular item, email us with the garment name and a photo of its care label.
Can I see the print more closely?
On a design page, choose “Front & back” or “View closer.” The viewer has a “Front detail” shortcut and zoom controls. On a phone, you can pinch to zoom and drag to inspect the artwork. Preview imagery includes generated mockups; final garment and print details may vary.
Our collections
What is the difference between Habitation and Disciple?
Habitation brings together A House for Him, Dwell and Until the Whole Earth. Disciple opens with Follow Me in Vintage Grey. Each collection has its own identity; Disciple designs do not carry Habitation branding.
What is available for Kids?
Bethany Kids is coming Summer 2027. We are developing the collection with organic cotton in mind and will share more along the way. Follow @bethanymediagroup on Instagram for updates.
What are the adult prices?
Adult tees are $42, crewnecks are $68, and hoodies are $74. Garment choices vary by design. Shipping and any applicable taxes are separate from these item prices.
Books & church orders
Can I buy Remember David through Bethany?
Remember David: A Levitical Journey by William Hinn is $10.99. Online ordering is being prepared. Contact customer care for availability and ordering help.
Do you work with churches on bulk orders?
Yes. Email shop@bethanymediagroup.com with the designs, sizes, quantities and date needed. We can discuss availability for your group. Bulk or wholesale discounts are not currently offered.
What is Bethany Media Group?
Based in Franklin, Tennessee and established in 2026, Bethany is a house built for Him. Merch is our first expression and helps fund what follows: books, then music. Jesus is at the center of what we create. Read our heart for Bethany.
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A real conversation
Still have a question?
For an order, a church project, or a detail you’d like to know.
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