Customer care / September 28, 2026
Here to help.
Returns, exchanges and questions about your order.
Before apparel sales open, we will publish the return window, item eligibility, refund or exchange options, and responsibility for return shipping.
Have an order question?
Email shop@bethanymediagroup.com with your order number, the item and a brief description of what you need. For a book purchase, contact us before ordering if you need clarification about returns.
Damaged or incorrect items.
Please send clear photos of the item, the issue and its packaging along with your order number. Keep the item and packaging while we review the details with you.
Before sending anything back.
Contact us for the appropriate instructions first. No public return address is listed on this website. Please do not mail a return to a location found through a third-party listing.
Returns FAQs ↗